Effective Date: 16/04/2022
Thank you for choosingKamal Digital Infotech. This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation of services and the refund process for our digital marketing services. By using our website and engaging our services, you agree to comply with and be bound by this policy.
- Cancellation of Services
1.1 Service Cancellation: If you wish to cancel any of our digital marketing services, you must provide us with a written notice of cancellation. You can send the cancellation request via email to the address provided on our website. Please include your name, contact information, and details of the service(s) you wish to cancel.
1.2 Cancellation Period: The cancellation period will vary depending on the specific service(s) you have engaged. Please refer to the terms and conditions of your service agreement or contact our customer support for the applicable cancellation period.
1.3 Cancellation Fees: Depending on the stage of the service and any applicable agreements, cancellation fees may apply. These fees will be communicated to you at the time of cancellation or specified in your service agreement.
- Refunds
2.1 Eligibility for Refund: Refunds are generally applicable for pre-paid services that have been canceled within the specified cancellation period, as outlined in your service agreement. Refunds are not applicable for services that have already been provided or completed.
2.2 Refund Process: Once your cancellation request is received and approved, we will initiate the refund process. Refunds will be processed using the original payment method used for the service purchase. Please note that it may take a certain period for the refund to be reflected in your account, depending on the policies of your financial institution.
2.3 Non-Refundable Fees: Certain fees, such as setup fees, consultation fees, or fees for any non-recoverable expenses incurred by us in relation to your service, may be non-refundable. These fees will be clearly communicated to you prior to the purchase of the service.
